New Zealand
New Zealand New Zealand
Consumers make most of their payments by internet banking
  • 74%
    BFSI
  • 70.5%
    TELCO
  • 54.5%
    RETAIL
  • 46.5%
    BFSI
  • 39.6%
    TELCO
  • 40.7%
    RETAIL
  • A higher percentage make payments via internet banking to banks and insurance companies, telcos, and retailers, respectively, compared to the regional average
  • Impact: Anti-fraud capabilities critical to the increased digital transaction frequency and customers’ trust in banks
Australia
Australia Australia
Consumers are most satisfied with the post-fraud service of banks and insurances companies
  • More than 70% satisfaction rate compared to 59.7% on average
  • Impact: Increased trust in BFSIs
Indonesia
Indonesia Indonesia
Consumers that encountered most fraud incidents in the past 12 months
49%
34.7%

AP Average

  • 49.8% have experienced fraud at least once compared to 34.7% on average
  • Impact: Overall anti-fraud capabilities need improvement
Singapore
Singapore Singapore
Consumers have the highest trust towards government
AP Average
  • 75.5% choose government agencies, compared with 51.7% on average
  • Impact: Trust of personal data protection is centered around government agencies
Vietnam
Vietnam Vietnam
Consumers encountered most fraud incidents in retail and telco during the past 12 months
  • 55%
    TELCO
  • 54.5%
    RETAIL
  • 32.8%
    TELCO
  • 35.2%
    RETAIL
  • 55% and 54.5% have experienced fraud at least once in retail and telco, respectively, compared to 32.8% and 35.2% on average
  • Impact: Overall anti-fraud capabilities need improvement
Thailand
Thailand Thailand
Most Thai consumers believe speed and resolution are severely lacking (response/ detection speed toward fraud incidents)
AP Average
  • 60.5% think it is most important, compared to 47.7% on average
  • Impact: Response time as one of key factors to fraud management to retain customers and gain their trust
India
India India as standalone
Consumers have the largest number of shopping app accounts in the region
India
  • Average of three accounts per person
  • Impact: Highest exposure to online fraud
Hong Kong
Hong Kong Hong Kong
The least percentage of consumers with high satisfaction level toward banks and insurance companies’ fraud management
AP Average
  • Only 9.7% are most satisfied compared to 21.1% on average
  • Impact: effective response towards fraud incidents to be improved
China
China China
Consumers are the most tolerant toward submitting and sharing of personal data
AP Average
  • 46.6% compared to the AP average of 27.5% are accepting of sharing personal data of existing accounts with other business entities
  • Impact: higher exposure of data privacy and risk of fraud
alert
Japan Japan as standalone
Consumers most cautious on digital accounts and transactions
50.7% Actively maintain digital accounts’ validity
27% AP Average
45.5% Do not do online bank transfers
13.5% AP Average
  • More than 70% did not encounter fraud incidents in past 12 months, compared to 50% on average
  • Impact: Relatively low risk of fraud

Experian named as one of the six large vendors in Forrester’s Now Tech: Digital Decisioning Platforms report

Experian named as one of the six large vendors in Forrester’s Now Tech: Digital Decisioning Platforms report

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Forrester’s recent report, “Now Tech: Digital Decisioning Platforms,” lists Experian as one of the six large vendors based on annual revenue. On the strength of our flagship decisioning platform, PowerCurve, the report also places  our flagship decisioning platform, PowerCurve in the solution category with the highest ratings across the capabilities dimensions: Integrated Rules and Analytics Decisioning.

 

The report outlines how digital decisioning applications solve a key challenge in digital businesses in the customer’s moment of need:  by deciding what to do, and then doing it. Also explained within the report are some of the ways digital decisioning platforms overcome the challenges of automating actions for individual customers.

 

 A key takeaway for businesses looking at digital decisioning platform providers is to select vendors based on size and functionality. As one the six largest players named within the report, Experian offers, PowerCurve® – a worldwide platform of choice for clients who need a digital decisioning platform that helps them:

  • Quickly deploy analytics into operational processes
  • Optimize customer decisions at any point in the customer journey, through any channel
  • Increase power with an open, intuitive and flexible platform

Download this complimentary Forrester report today to learn more.

Read full article

Experian

By Experian 09/12/2018

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