Delivers early signals on client’s financial situation during the fast-changing macroeconomic conditions.
With the rise in digitisation and online activity, four in five APAC consumers (80%) expect businesses to take the necessary steps to protect them online, reflecting global trends where nearly three-quarters of consumers expect businesses to do so.
As more people go online for their consumption needs, businesses must keep pace with digital experiences to strengthen trust and loyalty. However, there remains a gap between consumer expectations and the digital experience businesses can offer, with only 1 in 5 Singaporean consumers saying businesses have completely met their expectations for digital experiences, the lowest across APAC.
Read our study with Forrester to find out why its apparent that poor credit decisions are negatively impacting customers’ financial situations.
Report on consumers' financial and credit health as impacted by the pandemic.
Digitalisation, also known as the process of using digital technology to provide new opportunities for revenue and growth, continues to remain a top priority for many organizations in 2021.
Digital identity solutions are a crucial component to enhancing the customer experience in digital transactions. Driven by verified data, digital identity as a concept benefits both businesses and consumers. Innovative and effective solutions can prevent costly fraudulent activity and enhance compliance measures for businesses and ensure a more convenient and protected experience for consumers.
The world is still grappling with the mental, emotional, and financial toll of the Covid-19 pandemic but there are clear signs of hope and resolution ahead. Consumer concerns about their personal finances have started to ease for the first time since June 2020. And there’s a groundswell of opportunity for businesses to serve the growing ranks of “connected customers”—putting the consumer truly at the heart of the relationship.
For many, the promise of data-driven business is more myth than matter. Despite sincere ambitions, many businesses fail to take advantage of the many benefits that data can provide, as efforts around analytics and business intelligence are hamstrung by poor-quality data. How do businesses gain control over their most valuable asset?
Digital adoption and with it a fast-growing digital ecosystem are changing the relationship between businesses and consumers in Asia-Pacific. While businesses are striving to drive and unlock the benefits from increasingly digital lifestyles, they must tackle many challenges.
Powered by Experian's Digital Onboarding and Decisioning solutions, Yoma Bank revolutionised and transformed its digital onboarding journey for seamless customer experiences.
Download the infographic and learn how Experian’s Decisioning-As-A-Service can help to redefine the customer experience.