Protect your identity
Monitor your identity and safeguard your credit health
Take better control of your identity, and credit
As online activity grows among consumers in Malaysia, fraud and identity attacks have also been increasing. With dark web monitoring, you will be notified of any suspicious activity that might indicate possible fraud.
Personal information on the dark web
Many cyber criminals buy and sell stolen personal information on the dark web, which is an encrypted portion of the Internet that allows users to remain anonymous or untraceable. Typically obtained through data breaches or hacking, the personal data on sale includes national identity numbers, bank account information and birthdays.
Impacting your credit score
Your email ID can be the gateway to other information such as your full name, home address or even income. If it’s leaked on the dark web, identity thieves can take credit out in your name, which could damage your credit score and risk your chance of getting approval for credit.
Find out if you’re on the dark web
Check for free to see your email ID has been leaked on the most dangerous place on the Internet.
This information you've provided will be used in accordance with our Terms of Use & Privacy Statement.
TrackMyID
RM 31.80/Year
RM 2.65 per month (inclusive of SST)Monitor your personal information on the dark web
- Customise your personal data to monitor, up to 10 entries per field, including IC number, passport number, phone numbers, email address, bank account number
- 24/7 scanning
- Alerts you if your information has been compromised
- Source of breach and additional information that’s been compromised will be provided (if detected)
- Dashboard to view and edit monitored information
- Tips to safeguard your identity against the dark web
View sample dashboard here.
Best value for money
JagaMyID
RM 63.60/Year
RM 5.30 per month (inclusive of SST)Lock out identity fraud and protect your credit health
- Everything from the TrackMyID, plus:
- Monthly update of CCRIS information and your i-SCORE
- Free Personal Credit Report Plus (PCRP) x4
- Monitoring your credit card and other credit facilities utilisation
- Tracking of credit applications made under your name
- Monthly payment tracking
- Email alerts on changes in your credit profile
View sample dashboard here.
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I want to report cyber crime, what can I do?
If you suspect any illegal online activity and want to report it, you can contact Malaysia Computer Emergency Response Team (MyCERT) by CyberSecurity Malaysia. Please refer to https://www.mycert.org.my on what you can do to report your incident.
I accidentally purchased credit reports (PCRB or PCRP) or subscribe to JagaMyID. Could I get refunded?
Please to inform that all services rendered by Experian are provided on a non-refundable basis. We do not provide refund for accidental purchases or under any circumstances. Kindly, ensure that you are making the right purchase before proceed to make payment.
Can TrackMyID remove my compromised details which have been found on the Dark Web?
Unfortunately, TrackMyID will not be able to do that. TrackMyID serves to detect and alert you of your information which has been compromised and the details surrounding the breach. However, we will provide you with the steps you can take to mitigate the impact of the breach.
In the event of a MySecure Protection Plan claim:
Please notify the nearest Great Eastern branch or call Great Eastern at 1300-13-1088 immediately regarding any claims and also stating the policy number and certificate number. Within 30 days, you have to submit these original documents to the nearest branch:
- Claim Form.
- Receipts.
- Medical Report (if any).
You may refer to the Great Eastern website at www.greateasterngeneral.com for more details. Claims will be paid accordingly once complete documents are received.
For ATM Withdrawal Protection and Snatch Theft claim, kindly submit:
- Police Report.
- Bank Receipt and Statement.
- Receipts of items lost in snatch theft.
Insured must have valid police report and proof that the lost items via snatch theft belong to the insured person.
Can I cancel my subscription to TrackMyID?
You can cancel anytime to discontinue your subscription. However, all services rendered by Experian are provided on a non-refundable basis.
Cancelling your JagaMyID subscription, you could put yourself at risk of identity theft or credit fraud.
To cancel, please contact our Consumer Support Division at 03-2615 1100 or email to info@mycreditinfo.com.my.
How do I cancel my subscription to JagaMyID?
You can cancel anytime to discontinue your subscription and stop the daily monitoring. All services rendered by Experian are provided on a non-refundable basis.
However, by cancelling your JagaMyID subscription, you will be without protection. You will be exposed to the identity theft. With our protection, we serve to alert you if we detect unexpected changes to your credit information, slight sign that you could be at risk for identity theft or credit fraud.
To cancel, please contact our Consumer Support Division at 03-2615 1100 or email to info@mycreditinfo.com.my.