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Increase operational productivity and profitability

A one-stop credit management portal

CrediTrack is an integrated platform with multiple business tools, such as credit management, debt collection and DocuSafe, an innovative customer relationship management (CRM) system to help SMEs manage all their customer data and documents.

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Screen new customers

To carry out credit checks for pre-credit evaluation, our real-time 24/7 access to comprehensive credit reporting lets you quickly access a customer’s historical, business information and financial data in an easy-to-understand format.

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Create CRM accounts automatically

The DocuSafe system creates accounts seamlessly and populates information automatically, making your administration more efficient while minimising data entry errors.

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Monitor existing customers

Circumstances change and risk profiles can deteriorate over time. Get automated alerts on potential defaults and payment crisis of individuals and businesses while staying up-to-date on legal cases, directorship and shareholding information involving your customers.

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Manage debt recovery

By participating in Experian Trade Bureau, you can connect with other business communities and share the payment information of both good and bad customers to eliminate unnecessary risks.

How DocuSafe can help you

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Business intelligence on the go

Subscribers can conduct detailed searches on Malaysia companies, businesses, SMEs and individuals for credit risk management, litigation, compliance, due diligence, identity verification and risk recovery needs.


All your documents in one place

Digitise important business documents so that they are easy to store, manage and track with a secure document management system.

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Low cost to entry

Traditional CRM systems can be costly and require specialist knowledge. This is why Experian designed DocuSafe as a cost-effective system for SMEs to manage day-to-day business, and can easily be used by any employee.

Trusted sources of information include:

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Banking CCRIS (Central Credit Reference Information System)

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SSM (Suruhanjaya Syarikat Malaysia) Registry & Financial Information

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Malaysian Courts – Public Domain Litigation/Legal Action Info

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Malaysian Department of Insolvency – Liquidation/Bankruptcy/ Winding-Up Info

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Customer Due Diligence, PEP, Sanctions, Adverse Media Info

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Trade Bureau Data – payment, ageing or default data by contributing members

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International Reporting Sources


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